"Since we started using Helpjuice, we are saving 60% of the time spent on searching using our internal dashboard. - Elliot Bowman, Data Operations Lead"
Rajat Thakur, Knowledge Associate at Entrupy, was looking for a solution that would store brand information like inner regions, outer materials, date codes, leather logo, hardware information, and other articles for more in-depth information. He wanted a solution that would define every material to the finest, and provide information that was easy to understand. After trying out official brand websites, secondary websites, and even brand stores, Rajat decided to go with Helpjuice for its 100% accuracy and well-defined information hierarchy.
Entrupy, a leading authentication service provider in the luxury goods industry, was looking for a solution to reduce the time taken to answer customer questions, disputes, and tickets. After trying out several other solutions, they decided to go with Helpjuice for its easy-to-understand information and well-defined information hierarchy.
“Helpjuice is the only stop for me. Everything is well-organized according to the brand, and I can look into really small details that are not visible to the naked eye,” said Rajat. “Articles on inner materials, date codes, and hardware are really helpful, and I don’t have to look at all the places for information.”
Helpjuice has had a huge impact on Entrupy’s metrics. With the help of Helpjuice, their support team timings have reduced by 30%, disputes have reduced by 40%, and tickets are saved per month due to the information available on the platform.
Helpjuice has helped Entrupy reduce the time spent on support by providing customers with the information they need in the nick of time. By providing customers with up-to-date information, Entrupy’s support team can answer customer questions more quickly and accurately. Additionally, Helpjuice’s well-defined information hierarchy helps customers find the information they need more quickly, resulting in fewer disputes and tickets.
“Helpjuice really breaks down any amount of complex data into very simple and understandable information for customers,” said Rajat. “It’s easy to find everything related to the brand on Helpjuice. Customers don’t need to search on the internet which includes a lot of hassle and trust issues due to a lot of useful and unuseful information.”
Helpjuice has provided Entrupy with a number of benefits, from reducing support timings to reducing disputes and tickets. By providing customers with up-to-date information, Entrupy can ensure that customers are getting the most accurate information possible. Additionally, Helpjuice’s well-defined information hierarchy helps customers find the information they need more quickly, resulting in fewer disputes and tickets.
Entrupy has also seen a reduction in the time spent answering customer questions, disputes, and tickets. With Helpjuice, customers can find the information they need quickly and accurately, resulting in fewer disputes and tickets. Additionally, Helpjuice’s well-defined information hierarchy helps customers find the information they need more quickly, resulting in fewer disputes and tickets.
Helpjuice has helped Entrupy reduce their support timings by 30%, disputes by 40%, and tickets by 30%. With Helpjuice, customers can find the information they need quickly and accurately, resulting in fewer disputes and tickets. Additionally, Helpjuice’s well-defined information hierarchy helps customers find the information they need more quickly, resulting in fewer disputes and tickets.
“Helpjuice really helps in just a fraction of a second,” said Rajat. “Helpjuice cuts the gap and saves one’s time and work too.”
