Closeout streamlines user onboarding with Helpjuice

Closeout is an online marketplace based in San Francisco, California and founded in 2016. With a mission to make closeout shopping easier and more accessible, Closeout offers customers a wide selection of products from leading brands with discounts of up to 80%. As Closeout continued to grow, the company found itself struggling to keep up with the increasing onboarding needs of its new users. With a shortage of resources available to provide support, Closeout began to search for a knowledge base solution to help streamline the onboarding process.

Closeout evaluates multiple solutions before settling on Helpjuice

"We tried Confluence but found that the setup process was cumbersome and time-consuming," says Nenad Pajovic, Technical Writer at Closeout. "We needed something that was easy to use, had customization options, and was cost-effective." After evaluating multiple solutions, Closeout settled on Helpjuice as the best option to meet their needs.

Helpjuice provides the perfect platform for creating a knowledge base

Helpjuice is a cloud-based knowledge base software designed to help companies create and manage a knowledge base. With Helpjuice, companies can easily create, organize, and share documents, videos, and images in a secure environment. One of the features that stood out to Pajovic was the ability to customize the look and feel of the knowledge base. "Themes make it easy to set up a good-looking knowledge base without having to mess with CSS," says Pajovic. "The ability to choose colors is also a great feature."

Closeout's onboarding process is now smoother and faster

Since implementing Helpjuice, Closeout has been able to streamline their onboarding process. New users are now guided to the knowledge base where they can find all the information they need to get started. This has decreased the amount of time spent in training from 8 hours to 4 hours. "Helpjuice has been a great investment for us," says Pajovic. "It's easy to use, has great customization options, and the customer service has been amazing. I highly recommend it to anyone looking for a knowledge base solution."

Conclusion

Closeout was able to optimize their onboarding process with the help of Helpjuice's cloud-based knowledge base software. With Helpjuice, Closeout was able to quickly create and manage documents, videos, and images in a secure environment. This allowed them to reduce the amount of time spent in training from 8 hours to 4 hours. The easy-to-use customization options also allowed Closeout to create a good-looking knowledge base without having to mess with CSS. With the help of Helpjuice, Closeout was able to streamline their onboarding process and improve their user experience.